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FAQ

Frequently Asked Questions


Whom can I pay through Online Bill Payment?
You can pay ANYONE in the United States from the next door neighbor, to the utility company, to the bank, and even a child in college across the country.
What do the status fields indicate on the Payment History Page
  • Processed - The payment has been processed and sent.
  • Rejected NSF - The payment that you have tried sending has rejected due to Non-sufficient funds. NSF payments will keep trying until one of the following happens: the funds become available; if it is a recurring payment and it expires, or if you delete the payment.
  • Communication Failure - There was an error due to communication problems. The payment will try again during the next processing run.
  • Vendor Refund - Payment rejected at Online Resources.
How many payees may I have set up?
There is no limit to the amount of payees you can set up through Bill Pay.
Can I edit Payee addresses?
Not at this time. Once an address is entered it stays with that payee. If you need to change an address it will be necessary to recreate the payee using the new address.

How do I know if a payee is electronic or check?
Once you have set up the payee, then you can look at the PAYEE LIST screen and you will see a field that will tell you if the payee is electronic or check.

What payment frequencies are available?
You can set up payments in any of the following frequencies:
  • Weekly
  • Bi-weekly
  • Monthly
  • Semi-monthly
  • Quarterly
  • Annually
  • Semi-annually
You may edit the dollar amount the next business day after the scheduled payment date.
Can I postdate recurring payments?
If a monthly recurring payment is set up to be paid on the 15th and the current date is November 12th, a payment will be scheduled for the month of November and set up to occur the 15th of every month until the end date is reached. However, if the payment is set up to be paid on the 15th and the current date is November 16th, the first payment will occur on December 15th.
Can I postdate a single payment?
Yes. Just set the payment date for a valid future date.
Yes, your memo will appear on paper check bill payments. The memo field is 40 characters long. Any amount over 40 characters will be cut off. Memo field information will not appear on electronic payments.
No. Any merchant that is on Online Resource's database can go electronically. If a merchant is not on the list you may send the payment as a check. Make sure that you enter your merchant account number exactly the way it appears on your bill.

If you choose a merchant on the electronic database that requires an address match, choose the correct remittance address listed on your bill.
For an ELECTRONIC PAYMENT, funds are debited the same day that the payment is sent, providing it is sent by 12:00 Noon CST. Electronic payments submitted after 12:00 Noon CST are debited the next day during bill pay processing.

CHECK payment funds are debited from the account when the check clears your account at the bank.
CHECK payments are handled in the same manner as a check written out of your checkbook against an insufficient balance.

ELECTRONIC payments are verified for funds availability during processing.
If the funds are available, the account that you selected for the payment will be debited and the information sent on to Online Resources for processing.
If the funds are not available, the payment will not be processed, and you will receive a message to inform you that the payment could not be sent due to insufficient funds.

Each day the payment will be resubmitted for you until either you delete the payment, or the funds are in the account to make the payment.
You may add, edit, or delete a payment up to 2:00 AM CST on the day the payment is scheduled to be sent. If a same day payment is submitted between 2:00 AM CST and Noon CST it may be edited up until Noon CST.